03 Mar 4 tips for training staff on EHRs
Electronic health records are a significant investment that have the potential to translate into serious benefits for your practice. Part of seeing these benefits to fruition involves strong staff training on the ins and outs of your new EHR system. Not only do you want to make sure your workers are able to fully implement the program, but you want to be confident in their abilities to smoothly adopt the new workflow. Use these four tips during training to ensure complete EHR integration.
1. Try role-play training
HealthIT.gov suggested using role-playing as a way to fully train staff on how EHRs will be used in real-life situations. Divide your practice into groups based on how EHRs will influence their workflows and tailor role-play training scenarios to each group. For example, assemble your administrative staff and have some workers pretend to be patients requesting specific information, then challenge other employees to obtain it for them without referencing paper records.
2. Choose "super users"
Identify a few employees who you know will be able to quickly learn the software thoroughly, and train them prior to the rest of your staff. Physicians Practice explained that these can be your designated "super users," who will be able to help train others and resolve any issues that may pop up. Try to choose staff that is extremely tech-savvy both personally and professionally, since they will have the easiest time adapting to the new systems. The source noted that while you should point to these users as resources, you should make sure not to under-train the rest of your staff.
3. Plan training thoroughly
If you do not go in to training with a carefully crafted plan, chances are you will end up wasting time. Additionally, you will probably miss a few crucial pieces of information that will leave your workers confused and uninformed. Electronic Health Reporter recommended going over the training schedule a number of times before approving it to make sure it is the best it can be.
4. Make training ongoing
Because EHRs are complicated systems, it is crucial that you make training an ongoing process. While you might have a week's worth of intensive training, it is important to schedule regular refresher courses to make sure workers are still well-informed. Try implementing mandatory online assessments and schedule workshops that take more specific looks at certain complicated facets of the program, suggested Physicians Practice.