Create the perfect team for EHR integration

Create the perfect team for EHR integration

Integrating electronic health records into your medical practice can seem like an insurmountable obstacle. The process can prove to be even more complicated if your existing staff members aren’t quite ready to take on this type of challenge. No matter how talented your workers are from a clinical or even administrative standpoint, EHR programs require unique skills. Before you dive right into the integration process, make sure your practice is equipped with the right kind of people for every step of the transition.

EHR introduction 
While every stage of integration presents unique challenges, the kick-off phase is arguably the most difficult and confusing. Telling your workers about such a major change can certainly spur a negative reaction, especially among those who are not tech-savvy. Additionally, EHRs may hold a certain stigma to your staff, many of whom have likely only been exposed to negative press surrounding these innovative systems, which are actually quite positive features of any modern medical practice. Due to these reasons, you need someone who can prepare your workers for the upcoming changes.

According to Healthcare IT News, this person should present the change to your team, focusing on all the strengths of EHR programs, specifically on how these features will ultimately make life easier for patients and health workers alike. This team member should be extremely knowledgeable about the integration process and be able to answer any questions and concerns your workers bring up. If you don’t have someone like this on your staff already, you may want to consider bringing in an external resource.

Initial stages of use 
Once you’ve started integrating the systems, identify at least two people who seem to have a strong grasp on technology. Profitable Practice recommended naming these workers “super users,” and encouraging other team members to ask them questions when they encounter roadblocks. The source noted that these workers should not only have top-notch computer literacy skills, but they should also be enthusiastic about bringing in EHRs.

Healthcare IT News noted that once you’ve had the systems in place for a few weeks, questions about EHRs can become frustrations as opposed to learning opportunities. Make sure you have a few staff members who are committed to the integration process and adept at boosting morale. Whenever someone appears to be struggling with the new technology, have them discuss their concerns with these supportive workers who can help shine a positive light on the process.