10 Jun Patient Portals: What’s the ROI?
The push for Meaningful Use(MU)has led to the development of more robust patient portals. For those of us who won’t be getting MU dollars, is there demonstrable value to implementation of a portal? I would give this a resounding: you bet!!!
- lab results (available on the portal)
- growth measurements (available on the portal)
- report from the original specialist (scanned image available on the portal)
- our exchanged messages
No playing telephone tag. No staff interrupting me to speak with her. No need to mail/pick up information. It was an awesome exchange. Mom’s only complaint: “Why can’t MY doctor do this for me?”
- Going green: we will no longer be giving printed handouts for most well and sick visits. Instead these will be attached as standing orders to the patient department on the templates. Age appropriate Bright Futures Parent Information handouts will be published on the portal for all well visits. AAP Patient Education Online handouts will be attached to templates for common illnesses, and will remain there as a link for future reference. (Saves trees, printing costs, and my staff time to monitor our supply.)
- Surveys before the patient visit: MCHAT will be added as a standing order to the patient chart for the 18 month and 24 month visits. We are adding a screening tool for maternal peri-partum depression, and eventually will add integration with a validated developmental screening tool.
- Publishing patient statements on the portal instead of mailing (in beta testing)
- Publishing school/camp forms on the portal as a pdf (close to production)
- Notification of all normal lab results via the messaging center (we will still call abnormals)