Vigour Pediatrics Sees Increases in Payments per Visit and Gross Collections

Located in New Orleans, Vigour Pediatrics has been serving families in the West Bank area since October 2015. Emily Vigour, M.D. owns the practice and has earned the love and respect of her patients. The practice provides pediatric care for children of all ages.

Struggling with Antiquated Billing Practices

When Dr. Vigour opened her practice in 2015, she outsourced her billing to a small, third-party billing company who used antiquated paper-based billing methods. The company picked up paper claims every week so they could manually input these into their “billing system”. “It was very challenging to keep up with what we sent and what was being billed out,” Dr. Vigour explained. “Billing was not hooked up to the EHR. Our bank account wasn’t looking good, and it was hard to collect results and run metrics.”

At the time, the practice was using a general EHR that they had leased from a hospital. The system came with perks, including a low cost, but Dr. Vigour wanted a more user-friendly EHR that focused on pediatrics.

Dr. Vigour knew that her current setup was not optimal so she began searching for a partner — not simply a vendor — who could help her improve her financial outcomes and continue to provide the best care to her patients and their families.

Experiencing a New Beginning

Dr. Vigour found the partner she was looking for. With this RCM partner, Vigour Pediatrics now has a team of experts who manage her account, including a dedicated account manager, an RCM process improvement associate, and a billing team composed of pediatric-specific experts that expands and contracts with the practice’s business needs. As part of the service, the practice also receives a pediatric-specific EHR, which seamlessly integrates the practice’s clinical and financial data.

When the EHR was up and running, so was RCM. “That was the beginning of the new billing,” Dr. Vigour said. “It felt like it just happened. We closed charts, and money went into the bank account.” There were no disruptions to financial operations and processes.

Seeing Financial and Clinical Success

After partnering, Vigour Pediatrics saw the following financial results:

  • Average payment-per-visit increase of $30.63 (19.1%) 
  • Gross collections increase from 34.1% to 41.4%
  • Payments increased approximately 19.8% each month after partnering

When it comes to clinical results, Dr. Vigour said the templates are helpful, and she finds charting to be easy and user-friendly. However, the team’s favorite EHR component is vaccine management. “I was spending a lot of time double-checking which immunization administration code was the correct one,” Dr. Vigour shared. “Now, I don’t do that. It’s easy and rolls into the correct billing. It’s such a gift of time back.”

To learn more about the pediatric-specific partner that helped Vigour Pediatrics, click here.

Lisa Griffin

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