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Curbside Arrival

It’s time to rethink your waiting room.

OP’s Curbside Arrival facilitates automated text communications between families and your office, allowing patients to “announce” their arrival at your office and pay their copay from the safety of their own cars bypassing the waiting room entirely.

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In a time where social distancing is key, pediatric practices need to find creative solutions to new problems. Curbside Arrival is integrated into OP’s pediatric-specific EHR, ensuring that your check-in process doesn’t present a practice workflow nightmare or a safety hazard.

From scheduling to arrival to care, everything is performed and documented in OP:

  • Remind patients of appointment time and copayment amount prior to visit
  • Monitor arrival of expected curbside visits from OP’s Tracking Screen
  • Instruct patients to proceed to specific exam rooms
  • Collect copayments digitally via the Curbside Arrival text link

Curbside Arrival Key Benefits:

  • Reduce the number of human interactions
  • Eliminate workflow inefficiencies because it’s integrated in OP’s EHR
  • Increase patient collections while offering contactless convenience
  • Provide staff with peace of mind

The benefits of this feature will continue long after the COVID-19 pandemic. If your practice has a separate sick entrance or portion of the practice, this space can now be freed up and used for other revenue-generating purposes, including more exam rooms or lactation appointment rooms. Plus, if there isn’t a separate area for sick patients, the need to share the space with sick and well patients – will be eliminated.

Ready to see how OP can help your practice support social distancing and contactless care? Fill out the form below to schedule your personalized OP walk-through.