Kentucky Pediatric Practice Follows Shock of COVID-19 with Quick Turnaround
Dr. Patrick K. Hynes and the entire staff at One Pediatrics were in a state of shock as appointment after appointment was canceled because of COVID-19. Parents everywhere were frightened and didn’t know what to do. They certainly weren’t going to take their children ANYWHERE unless it was an emergency.
One Pediatrics’s decline in caseload volume was steep and fast. Within a few weeks, one of the premier pediatric practices in the Louisville area was in its own state of emergency. Dr. Hynes didn’t know what to do, he just knew he had to make a major change and that he had little time to do it.
The case study details how Office Practicum helped One Pediatrics reverse the downward trend and work its way back to 2019 case level volume.