Managing Patient Calls with Ease Using a 24/7 Answering Service

An answering service is a great way to manage after-hours calls when your practice is closed, but have you considered all the missed calls over lunch breaks or during your busiest times of the day? Inaccessibility can cause a significant amount of frustration for parents, not to mention a potential loss of revenue for your practice. In this Lunch & Learn, we’ll look at the pediatric workflow for calls and how to direct patients to the most efficient and correct resource, freeing up provider and practice staff time.

In this recording, you’ll:

• Re-examine who represents your practice on the phone and the best way to manage call volume with the help of a 24/7 answering service.
• Discover how to turn missed calls into revenue opportunities.
• See how a pediatric-specialty answering service can reduce your stress and offer confidence to your families.
• Learn how to reduce your call volume by directing parents and patients to the appropriate resource.