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OP News

Office Practicum Names Dr. Dan Feiten Medical Director & Product Leader of Clinical Innovation

Former CEO of RemedyConnect to spearhead product innovations, develop whole child pediatric initiatives

Fort Washington, PA – 3/14/22 – Office Practicum (OP), a pediatric EHR and RCM company and the first “whole child” digital healthcare platform company, announces that Dr. Dan Feiten has been named Medical Director & Product Leader of Clinical Innovation. In his new role, Dr. Feiten will drive OP’s clinical strategic direction, ensure its offerings meet the demands of the market and oversee the direction of the active OP Physician Advisory Council. 

Dr. Feiten joined OP through its acquisition of RemedyConnect in February, where he served as its President, Co-Founder, and Chief Medical Officer. RemedyConnect provides a pediatric telehealth solution and business management and marketing services: website development and SEO, after-hours answering service and a patient education symptom tool. 

This year, OP expanded its portfolio of brands in order to meet the needs of today’s pediatric practices. The acquisition of RemedyConnect follows that of NextStep Solutions, an ONC-certified, fully specialized behavioral health EHR and RCM solution. This expanded initiative will focus on building technology and services that allow pediatric providers to support the whole health and well-being of every child. 

NextStep Solutions will continue to provide both child- and adult-focused behavioral health specialists with EHR and revenue cycle management solutions. Likewise, RemedyConnect will continue to provide its full line of digital media solutions. With Dr. Feiten’s guidance, the new OP family of brands will continue to invest in innovative features and functions that help pediatric practices evolve and meet the holistic healthcare needs of children and families nationwide.

“We are thrilled to add Dr. Feiten to our leadership team,” said Kraig Brown, CEO of OP.  “Adding someone like him, with his extensive experience in pediatrics and leadership position in our industry, shows OP’s continued commitment to providing the pediatric community with the products and services they need to care for the whole child.”

Dr. Feiten is a practicing pediatric physician and co-founder of Greenwood Pediatrics, a 26-provider office with three locations in Denver, Colorado. A 1983 graduate of the CU School of Medicine, he completed his residency and chief residency with UCHSC’s Department of Pediatrics. As a founder of RemedyConnect, he speaks nationally to physicians and medical organizations about digital media strategies. He is also a co-founder of PediaClinic, an innovative collaboration of 25 pediatric clinicians to provide more affordable after-hours care for families in metro Denver. 

In his new role with Office Practicum, he will apply his clinical and technical expertise alongside contributions to the specialty practice community and industry-leading organizations, most notably AAP and the American Telemedicine Association.

I look forward to helping OP create new technology solutions that focus on the next frontier in Pediatrics – the whole child,” Dr. Feiten said. “With a focus on innovation and the input of the Physician Advisory Council, we believe we will be able to offer the technology pediatricians need to holistically support children’s behavioral, emotional, and physical health.”

The OP Physician Advisory Council is a group of pediatricians and practice managers that provides quarterly product feedback and development direction based on real-time insights sourced from their daily practice management experience. Their rich perspectives, clinical expertise, and focus on improving care will support the whole child initiative and continue to drive innovation and advocacy for the diverse and growing OP community. 

To learn more, visit www.officepracticum.com/we-are-op

Office Practicum and Gamechanger unite to empower children and adolescents in their care management

The innovative partnership seeks input from pediatric and behavioral health thought leaders to help them reimagine ways to inspire adherence to clinical treatments

Fort Washington, PA – 3/08/22 Today, Office Practicum (OP), a leading provider of digital solutions for pediatric and behavioral health practices, announces a partnership with the private network side of Gamechanger, a charity that improves the lives of hospitalized youth through access to streaming content and video games. Together, they plan to launch a joint passion project aimed at keeping kids on protocol by delivering engaging content and gamification through OP’s foundational health platform to promote treatment compliance and chronic care management for children. 

Both organizations aim to better the health and well-being of children. Gamechanger was founded in 2007 with a mission to cultivate joy and improve the lives of hospitalized children recovering from illness or injury. Today, the Gamechanger charity app is implemented in more than 250 hospitals across the United States. Through its market-leading EHR, practice management, and revenue cycle management solutions, OP empowers pediatric practitioners and behavioral health clinicians to deliver whole child care to millions of children and families nationwide. 

Child chronic condition management is a large and growing issue. According to the CDC, 40% of children and school-aged adolescents manage chronic conditions, such as asthma and obesity. One in every four to five youth in the general population meet criteria for a lifetime mental disorder. Long-term treatment requires persistent monitoring and management to avoid potentially serious consequences and reduce the high cost of non-compliance. Consistency is the key to success. 

To drive increased compliance and successful outcomes, Gamechanger’s life-changing platform, that has encouraged kids in the hospital for over a decade, will be made accessible to motivate children and adolescents to stay on track with their daily care plans at home or school. This expansion of the platform into homes and communities will help raise the health and mental status of kids everywhere and will be shared via independent pediatric and behavioral health practices. 

Both organizations are looking to the market to help broaden platform access to kids, their providers, parents, school administrators and other caretakers. Gamechanger and OP are seeking providers to offer the streaming network to their patients and clients, inviting feedback and guidance to determine its most valuable features and functionalities. OP is also actively seeking input from its vast customer base and the broader realm of pediatric and behavioral health clinicians, administrators, and thought leaders. 

“Nationally, we have a pediatric health crisis on our hands,” said Bethany Williams, SVP of Product at Office Practicum. “We are looking at ways to innovate that encourage kids to stay on protocols and build healthy habits to support them both mentally and physically.” 

“We are thrilled at the opportunity to partner with OP and their network of pediatricians and mental health clinicians to expand access to our private network of streaming content and video games,” said Jim Carol, Founder and CEO of Gamechanger. “Our experience taught us firsthand how gamification helps to spread joy among hospitalized children undergoing treatment or receiving regular care. We believe that in an ambulatory setting, the network can help make daily protocol adherence fun, instead of a chore. We believe this will ultimately help to better both the long-term health and mental well-being of children everywhere.” 

OP invites any interested experts to reach out and join the conversation: “We are excited as we continue meeting with innovative practices, pediatricians, and behavioral health organizations. Their guidance will shape the way we leverage this life-changing technology to create tools that help motivate kids to stay on protocol,” said Williams. 

To share your thoughts and interest in this exciting and progressive project, please contact Bethany Williams at bwilliams@officepracticum.com

Office Practicum to Offer the Market’s First “Whole Child” Digital Healthcare Platform

RemedyConnect and NextSteps Solutions to Help Position Office Practicum As the Market Leader in ‘Next Gen’ Pediatric Solutions

Fort Washington, PA – 2/28/22 Office Practicum (OP), a leading provider of pediatric-specific EHR, practice management, and revenue cycle management solutions, announces a new strategic focus on providing the market’s first “whole child” digital healthcare platform. This month, OP acquired RemedyConnect, a pediatric-specific digital healthcare delivery company with a telehealth solution, after-hours answering service, website development and marketing services. This acquisition follows that of NextStep Solutions, a first-of-its-kind, fully-specialized behavioral health EHR. Together with OP, they provide the technology pediatricians need to holistically support children’s behavioral, emotional, and physical health.

For 35 years, OP has offered the market’s only solution built “by pediatricians for pediatricians.” OP supports thousands of providers in a range of efforts, from clinical, operational, and financial support, to best-in-class vaccine administration, communications, and care via a secure patient portal, along with preventive and acute care tracking.

With the acquisitions, OP will be able to leverage technologies from both companies to create new pediatric solutions that focus on the next frontier in Pediatrics – the whole child. This expanded initiative will focus on building technology and services that allow pediatric providers to support the whole health and well-being of every child. NextStep Solutions will continue to provide both child- and adult-focused behavioral health specialists with EHR and revenue cycle management solutions. Likewise, RemedyConnect will continue to provide its full line of digital healthcare solutions including website, SEO, telehealth, and answering services.

“We know that what our practices need moving forward is a robust, holistic whole child solution,” said Kraig Brown, CEO of OP. “Last year especially, but for many years now, the needs of our patients are no longer fully physical. While some practices have begun to integrate behavioral health specialists, others are referring their patients out to trusted providers at unprecedented rates. We want to ensure we’re supporting our providers in every way so they can continue to provide unparalleled and seamless care to their patients for all their pediatric needs.”

“We are delighted to join the Office Practicum family,” said Dan Feiten, M.D., FAAP, CEO of RemedyConnect. “Combined with OP’s state-of-the-art EHR, our telehealth and after-hours answering services will allow providers to meet patients wherever they need care – whether that be at home, in the office, or when the practice is closed. With OP, we’ll be able to help more providers than ever before build strong relationships with their patients outside of the office and in between visits, for long lasting loyalty and increased patient satisfaction.”

As the OP vision grows, so does their team. Dr. Feiten, CEO of RemedyConnect, will be joining OP in a new role as Medical Director & Product Leader of Clinical Innovation. As a widely respected pediatric physician, Dr. Feiten will apply his clinical and technical expertise alongside contributions to the specialty practice community and industry-leading organizations, most notably AAP and the American Telemedicine Association.

In this new role, Dr. Feiten will spearhead product innovations, develop whole child pediatric initiatives, and oversee the direction of the active OP Physician Advisory Council. This group of pediatricians and practice managers provides quarterly product feedback and development direction based on real-time insights sourced from their daily practice management experience. Along with the team of OP experts spanning a combined 150 years of clinical experience, their rich perspectives, clinical expertise, and focus on improving care will support the whole child initiative and continue to drive innovation and advocacy for a diverse and growing OP community.

The strategic acquisitions of RemedyConnect and NextStep Solutions are the first steps in providing pediatric practices with the products and services they need to care for the whole child. OP remains committed to the pediatric community and will continue to evolve to meet the ever-changing needs of practices and patients in 2022 and beyond.

To learn more, visit www.officepracticum.com/we-are-op.

Media Contact
George Evanko
gevanko@sage-growth.com

Want to learn how RemedyConnect services can help your practice?

Office Practicum Celebrates 35 Years Supporting Pediatric Care & Practice Growth

In support of its mission and in celebration of its 35th year, OP is excited to announce the newest members of the OP Advisory Council, a diverse group of physicians and practice leaders whose voices help represent the patients and communities that OP serves.

Fort Washington, PA (PRWEB) May 27, 2021

For 35 years, Office Practicum (OP) has been a leader in the EHR market with its array of new and innovative solutions specifically designed to support pediatric practices. While planning their first practice in Park Slope, New York, OP’s founders, Fred and Dr. Edna Pytlak, resolved to deliver personal care to their neighborhood families in a modernized “country doctor” way. When the Pytlaks’ practice first opened its doors on July 1, 1986, OP’s first patients were registered.

While much has changed in technology and healthcare since then, OP’s singular focus on the needs of independent pediatric practices has remained. While traditional EHRs focus on areas of adult care, OP is the only certified pediatric-specific EHR on the market today. 35 years in, OP is still dedicated to optimizing its solution to better support the specific care pathways and needs of its pediatric practices and their communities
and patients.

In support of its mission and in celebration of its 35th year, OP is excited to announce the newest members of the OP Advisory Council, a diverse group of physicians and practice leaders whose voices help represent the patients and communities that OP serves. The Advisory Council’s goal is to discuss new clinical and business developments, and provide firsthand feedback for physician advancement, market needs, and communication
initiatives.

OP is thrilled to welcome the newest members of its Advisory Council. They will provide invaluable perspective and guidance as the company continues to innovate in support of greater practice efficiency and the delivery of personalized patient-centric care.

OP Advisory Council Members:
Barb Periard, MD, President of Forest Hills Pediatric Associates
Robert Stephens, MD, President of Cornerstone Pediatrics
Pat Hynes, MD, Founding member of One Pediatrics
Michael Riddick, Administrator of Goldsboro Pediatrics
Steven Lant, IT Coordinator for Complete Children’s Health
Donna Ruge, Office Manager of All Star Pediatrics

Office Practicum looks forward to another innovative year spent supporting its practices and their communities, to help support its pediatricians do what they do best. In the words of new Council Member, Barb Periard, MD, “Many would say that being a pediatrician can be demanding and challenging, but we would also say that there is no denying that it is one of the most rewarding career choices one could make. As the saying goes: “an ounce of prevention is worth a pound of cure” and Pediatrics is the essence of preventative medicine. We know the impact we have during these impressionable years can have a lasting impact on the lifelong mental and physical health of our patients. It doesn’t get much more rewarding than that!”

Media Contact:

Emily Cohen
ecohen@sage-growth.com

Office Practicum and Phreesia Partner to Offer Seamlessly Integrated Patient Intake to Pediatric Practices

Fort Washington, Pa., and Raleigh, N.C. – Dec. 10, 2020

Office Practicum (OP), a leading provider of pediatric-specific EHR, practice management and revenue cycle management solutions, and Phreesia, the nation’s leading patient intake management platform, are pleased to announce that they have partnered to offer robust, bidirectional integration between their systems, helping pediatric groups improve operations and create the healthcare experience that parents and families want. 

“This partnership is great news for independent pediatric practices of all sizes that will now have access to best-in-class pediatric-specific EHR and patient intake management solutions that integrate seamlessly with one another,” said Bethany Williams, OP’s SVP of Product. “OP is committed to providing our current and future clients with the tools they need to improve their family and patient experiences. We’re thrilled to be partnering with Phreesia to further these efforts and look forward to working together to improve the lives of pediatricians and the millions of children and families they serve.” 

The new Phreesia-OP integration will enable pediatric practices to capture demographic, financial, clinical and social data directly from patients during the intake process and save it in OP’s pediatric PM/EHR. Additionally, OP practices can leverage Phreesia’s various intake workflows to meet patients and their families where they are and provide a safe, convenient experience, whether they’re checking in from home, from their car or in the office. 

“We’re so pleased to be partnering with OP,” said Phreesia CEO Chaim Indig. “Like Phreesia, they’re a mission-driven organization that is committed to helping pediatric groups deliver high-quality care and engaging healthcare experiences. We’re looking forward to working together to benefit practices and their patients.” 

Office Practicum Announces Integration of Anytime Pediatrics Telehealth Capabilities within EHR

Two innovative leaders in the pediatric industry, Office Practicum and Anytime Pediatrics, have joined together to offer an integrated solution that will allow pediatric practices to continue delivering high-quality care through telemedicine.

Fort Washington, PA (PRWEB) September 23, 2020

Office Practicum provides electronic health record (EHR) and billing solutions, while Anytime Pediatrics is a telehealth platform. Both companies focus completely on pediatrics and are dedicated to improving clinical and financial outcomes for this community.

The COVID-19 pandemic has caused a substantial increase in pediatric telehealth appointments across the country. But telemedicine is not meant only for times of crisis. It’s now an integral part of pediatric practices’ care offerings. Ninety percent of independent pediatric practices are planning for ongoing telehealth use post-pandemic.

Pediatric patients and their parents will continue to expect care delivered through telehealth for multiple reasons, including safety, convenience, and value. With this new union, the two companies have further solidified their commitment to the practices they serve by providing integration of OP’s EHR with Anytime Pediatrics’ telehealth solution.

“If practices don’t find a way to continue delivering this technology, families will find another venue to access these services,” said OP Medical Director Susan Kressly, M.D. “Innovative practices that look for ways to meet their families where they are will position themselves for continued success. Success will depend on sustainable workflows that include a clear vision of telehealth practice offerings. In addition, a solution that integrates the telehealth platform with the EHR is important for streamlined care delivery.”

Thanks to the single sign-on feature, pediatricians and their staff members will be able to easily and directly access the Anytime Pediatrics telehealth functionality from within OP’s EHR. Another time-saving component of the integration is streamlined appointment scheduling, meaning the demographic and scheduled appointment information is sent automatically from OP to Anytime Pediatrics. This eliminates the need to schedule visits in both platforms and results in sustainable workflows that increase productivity and clinical outcomes.

“As a fairly new pediatric company, we are ecstatic to not only partner with OP, but also integrate our product with their solution,” said Mick Connors, M.D., CEO of Anytime Pediatrics. “Our two companies are so aligned philosophically that aligning our technology made a great deal of sense. Our combined solution will be an amazing differentiator for pediatricians seeking to stay connected with their patients in every way and to do so seamlessly.”

Anytime Pediatrics is HIPAA-compliant, which is critically important for care delivery beyond the public health emergency. Some of the platform’s highlights include a virtual waiting room where staff can interact with patients in the same way they might in their offices and the ability for parents to securely upload photos, which can aid in visual diagnosis.

In addition, Anytime Pediatrics allows practices to customize their telemedicine workflows based on unique needs. Most practices start with pre-scheduled visits and consultations during normal business hours and later expand virtual care offerings for after-hours and walk-in appointments.

Both companies are excited about this new partnership because they know it will allow pediatric practices across the country to provide the care their patients need — now and well into the future.

Office Practicum Provides Innovative Tools to Help Pediatric Practices Remain Successful During COVID-19 Pandemic

During the COVID-19 pandemic, Office Practicum (OP) has acted quickly to make sure independent pediatric practices stay successful. An innovative provider of pediatric-specific EHR and billing solutions, Office Practicum understands that pediatric patients and their families are anxious about visiting doctors’ offices for appointments.

As the pandemic continues, practices are looking for ways to support social distancing measures, while still providing high-quality, HIPAA-compliant care. To respond to pediatricians’ operational and financial challenges during this public health crisis, OP has developed and launched several new features and tools.

One is Curbside Arrival, which allows patients’ parents to send a text message announcing their arrival and pay their copay, from their cars. Patients are able to wait in their vehicles until an exam room is available, eliminating having patients in the waiting room.

OP released this new functionality within days of learning that pediatricians needed a “direct-to-room” option. Ron Emerick, D.O., of Little Pine Pediatrics in northwest Florida, expressed his appreciation for Curbside Arrival.

“I had discussed this with several app companies in the past few years to try and get a solution like this, but having it integrated into OP is beyond perfect,” Dr. Emerick said. “This will be an immensely valuable tool even after COVID-19 is long gone. I appreciate OP for continuing to innovate and meet the needs of our practices during these difficult times.”

With stay-at-home orders in effect all over the country, pediatric patient visits have decreased. Some of that is due to fewer injuries and less illness, but another factor is parental fear of attending in-person well visits, out of concern that visiting the doctor with an otherwise well child might lead to illness.

Some physicians immediately began offering virtual sick visits, but telehealth well visits were not an option. However, on April 15, the American Academy of Pediatrics (AAP) released guidelines for conducting safe and effective virtual well visits.

“This was a huge game-changer for our practices to refill their schedules, avoid care gaps, and keep enough revenue flowing until daily life starts returning to normal,” said Office Practicum CEO Kraig Brown.

OP already had a strong partnership with the only pediatric-specific telehealth solution, Anytime Pediatrics, which made onboarding additional clients quick and easy. OP’s Medical Director Susan Kressly, MD, FAAP, also created symptom and diagnosis template packages, so physicians had these readily available as they implemented telehealth. Within hours of the AAP’s well visit telehealth guidelines, OP was poised to release age-specific well visit templates, and the software team made sure the telehealth features had codes available for billing purposes.

“We are so incredibly proud of our product and development teams who have worked around the clock to enhance billing and chat features as well as put out templates for telehealth and well visits,” said Bethany Williams, Senior Vice President of Product at OP. “We know physicians are putting their lives on the line every day to treat millions of pediatric patients across the U.S., and it’s amazing to see our teams supporting doctors out in the field.”

In addition, OP has created the following resources and tools in response to COVID-19.

  • Billing relief packages — Many pediatric practices have billers who cannot report to the office. Since bills still need to go out, OP is providing short- and long-term solutions. This allows practices to focus all their time on patient care.
  • Complimentary training sessions for clients — Designed to help practices navigate their new normal, session topics include the importance of providing telehealth well visits, how best to implement virtual care, and innovative ways to generate revenue and collect outstanding balances.
  • Financial plans and checklists for practices — Created by physicians and former practice administrators, these tools include the key items every practice should focus on to help their business financially during the COVID-19 crisis.

Even after the pandemic ends, OP’s new features will still benefit pediatric practices as they navigate the new normal. Some of the advantages include a reduction in no-shows and cancellations, successful competition with retail clinics, the ability to see more patients, and streamlined operations.

Office Practicum Adds Seasoned Healthcare Leaders to Executive Team

Industry veterans to manage company’s development of products focused on the whole child

Fort Washington, PA (PRWEB) February 4, 2020

Office Practicum, a leading provider of pediatric-specific EHR, practice management, and revenue cycle management solutions, welcomed two healthcare industry veterans to its executive team. Bethany Williams, Senior Vice President of Product, and Alan Horton, Chief Technology Officer, will be responsible for creating products and quality solutions that focus on both a child’s physical and mental health.

Greg Anderson, founder of Office Practicum and Chairman of the Board, will move from his day- to-day position as CTO and focus his attention on key client relationships and product innovation. 

“I am eager to round out the executive team, which will enable OP to continue equipping current and future clients with groundbreaking solutions that address all aspects of a child’s health,” said Kraig Brown, Chief Executive Officer of Office Practicum. “Bethany and Alan bring a combined 50 years of experience to OP and will contribute to this exciting time as we strive to innovate healthcare.”

A seasoned healthcare IT executive, Williams is a results-oriented avid intrapreneur, product and business developer, and healthcare strategist. She is known for her insightful and unique abilities to build products and considerably expand market share. By working as a catalyst for change in organizations, Williams sparks new direction and positive change.

Prior to joining OP, Williams served as VP of Product Strategy at Wayster, formerly ZirMed. Before that, she worked with PWC, Perot Systems, IDX Systems Corporation, and Sharp Healthcare. Williams served on the Board of Directors for the North Texas American College of Healthcare Executives (ACHE) for five years and is a member of the Women Leading Business (WBL) national leadership organization.

“It’s an honor to be working with an amazing team of professionals who are dedicated to helping independent pediatricians thrive,” Williams shared. “This is going to be an incredible journey as we move towards treating not only a child’s physical needs, but behavioral and emotional ones as well.”

Alan Horton is a proven technology leader and strategic visionary who is known for cultivating high-performing teams, crystallizing ideas into action plans, and developing innovative SaaS-based products for healthcare and financial services markets. In addition, he holds a U.S. patent for using big data technologies for healthcare master data management.

Horton’s previous leadership experience includes his role as CTO of GSI Health, a population health management SaaS company, where he provided the vision and leadership for their technology platform and engineering teams. Throughout his career, Horton has served at several other high-tech companies, including Frontline Technologies, Health Market Science, and Shared Medical Systems.

“I am passionate about improving people’s lives by making it easier for healthcare professionals to serve their patients, and turning ideas into true business results,” Horton said. “I am excited to work with the talented team at Office Practicum as we continue to focus on the success of our employees, pediatric practices, and vendor partners.”  

Office Practicum Positions Itself for Future Growth

Executive-level changes are part of the company’s continued effort to better serve independent pediatric practices

Fort Washington, PA (PRWEB) June 4, 2019

Office Practicum, a leading provider of pediatric-specific EHR, practice management, and revenue cycle management solutions, announced changes to the executive team, which will better position the company to help independent pediatric practices thrive while maintaining their independence. Effective immediately, Kraig Brown, OP’s former Chief Operations Officer and healthcare IT industry veteran, will become the company’s newest Chief Executive Officer. Greg Anderson, the company’s co-founder, and outgoing CEO, will remain on OP’s executive team as Chief Technology Officer. He will also maintain his position as Chairman of the Board.

“Over 20 years ago a forward-thinking pediatrician had a vision for how to use technology to improve clinical and financial outcomes for pediatric practices. Office Practicum was born. I was privileged to join that dream in 2004 and help it grow into a profitable $30 million dollar enterprise serving 4,000 providers,” said Greg Anderson. “Now, I am thrilled to return to my product development roots and focus solely on creating innovative products to meet our clients’ growing needs, while Kraig Brown focuses his considerable talents and experience on maturing the business as our growth continues unabated.”

“I’m honored to be at the helm of Office Practicum as we begin the next chapter in our company’s history. As we look to the future, we know that we’re uniquely positioned to provide the products and services independent pediatric practices need to succeed in this ever-changing healthcare environment,” said Kraig Brown. “We have the right people in the right positions throughout the organization to ensure success for our current and future clients, employees, shareholders, and partners.”

“Pamlico is excited to support Office Practicum in its next phase of expansion,” said Scott Glass, Principal at Pamlico Capital. “The company is primed and ready to grow and scale its pediatric-specific product offerings. We look forward to our continued partnership.”