A: Office Practicum provides comprehensive implementation, training, and ongoing support designed specifically for pediatric practices.
During implementation, each practice is assigned dedicated onboarding specialists who help configure the system, establish interface connections, support data migration from your previous EHR, and train both clinical and administrative staff. The goal is to ensure a smooth transition while tailoring the system to your practice’s workflows.
After go-live, practices enter Office Practicum’s Hypercare phase. During this period, designated support analysts work closely with your team to ensure users are comfortable navigating the system, identify additional training opportunities, answer questions, and help optimize workflows for greater efficiency.
Following Hypercare, practices receive access to the OP Support Hub, which includes detailed documentation, video tutorials, training resources, and a searchable knowledge base. Users can also access support through chat, email, and phone, as well as ongoing training webinars covering new features, best practices, and workflow optimization.
Office Practicum also offers an active OP Community where pediatric practices can connect, exchange ideas, and learn from one another.
One of the biggest differences is that Office Practicum’s support team focuses exclusively on pediatrics. Rather than supporting multiple medical specialties, our implementation specialists, trainers, and support analysts work with pediatric practices every day, bringing deep expertise in pediatric workflows, vaccine management, well-child care, Bright Futures guidelines, and pediatric practice operations.
The result is a pediatric EHR implementation and support experience designed to help practices succeed from onboarding through long-term growth.