With our patient engagement services, you can be available for your patients even when “the doctor is out”.
Remedy OnCall: 24/7 Answering Services
Allows you to be there for your patients โ whether youโre off the clock or eating a well-deserved lunch.
An answering service is a great way to manage after-hours calls when your practice is closed, but have you thought about all the calls that are missed over lunch breaks or during your busiest times of the day? Inaccessibility can cause a significant amount of frustration for parents, not to mention a potential loss of revenue for your practice.
The good news is, thereโs an effortless way to manage all those calls. In addition to offering live agents and digital options through a secure, personalized answering service, Remedy OnCall lets you manage patient calls with our state-of-the-art medical paging system and secured messaging features.
Gain peace of mind, knowing weโve handled over 1.2 million patient callsโฆand counting!
Check out our Lunch & Learn, Managing Patient Calls with Ease Using a 24/7 Answering Service.
Remedy Telehealth
Stay connected with your practice families – wherever they (and you) are.ย
Now more than ever, your patients and their families want to feel connected, and offering telehealth is the perfect way to do that when an in-office appointment just doesnโt work. But not all telehealth services are created equal, and if you want to have a great โvirtual visitโ, you need to think about the platform you provide.
Remedy Telehealth is more than just another video conferencing service – itโs a HIPAA compliant virtual care platform that takes the latest in video conferencing and speech dictation technology.
Turn your after-hours calls into telehealth visits with built-in scheduling and payment processing and even customize registration forms and progress notes with the way you work.
Check out our Lunch & Learn, Expanding Care Outside Your Practice Walls with Telehealth Services.
Patient Education
Want to be more accessible (and way more reliable) than Dr. Google while reducing non-emergent after hours calls?
RemedyConnect offers an extensive library of content for pediatric health-related questions parents ask the most, with over 900 articles courtesy of the American Academy of Pediatrics and Dr. Barton Schmitt. The resources are a great value-add for your patients and also helps bolster your SEO. The integrated Visual Symptom Checker allows parents to more easily identify problems based on their childโs symptoms and it includes topics relevant to all parents including immunizations, behavioral concerns, issues related to breastfeeding, and what to do in an emergency. Patients will find resources and videos specific to newborns, teens, and special needs patients, as well as content for Spanish-speaking families. And it offers a comprehensive section for over-the-counter dosing information by symptom and type, so parents donโt need to call your office to know how to use these routine meds. Learn more.
The triage nurses refer parents to the website a lot and it has cut down on our triage calls significantly. Patients are now visiting the website first to use our symptom checker, as opposed to calling our office right away. It has cut down on the number of non-medical calls our practice receives and it's been such a timesaver. Iโve gotten very positive feedback from our parents and our staff. - Cindy Caputo, Pediatric Healthcare Associates of Fairfield, CT
Learn how our pediatric-specific patient engagement tools are different from the rest.
Schedule a discovery call today.
Strategies to Get You Started
Check out our guide, Essential Elements of the Perfect Patient Engagement Strategy, for ways to be engaged, accessible, and trusted in your community. With these simple strategies, you’ll stand out as the go-to pediatric practice in your area in no time!
