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Customer Support

Delivering specialized support to our community.

OP delivers exceptional customer support from coast to coast by offering multiple channels and resources to get your questions answered in a fast and convenient manner.

Our clients enjoy

  • US-based, HIPAA-compliant customer support
  • Dedicated support specialist assigned to manage and solve each case
  • First-day case closure rates
  • 24/7 online support
  • Tier-less support model
It’s an excellent program and the people behind the program actually have names and are truly supportive, though you’ll rarely need them. You do not have to be a computer geek to use this program and understand how it works.
- Dr. Julie Buckley with Pediatric Partners of Ponte Vedra

Designed for a better user experience

We’re here when you need us! With OP’s online Support Hub, you are about to request support, view the status of your open cases, and submit new cases. We also offer live chat, with an online representative, and an OP Help Site. The OP Help Site is available 24/7 and serves as your one-stop-shop for questions you may have about OP.

Current client & need support?

OP Chat

Live Chat is a quick and convenient way to connect with our support specialists to get fast answers to questions about our application. A Chat button is found in the Support Hub or your login screen in the OP Notification Center, so you’re always just a click away from accessing our support team.

Phone

OP offers a toll-free number, with US staffed call centers, for business-critical and highly time-sensitive requests. Calls are routed through a central contact coordinator, who will escalate your case to the appropriate team based on the nature of your request.

Email

Email is a HIPAA-compliant, convenient way to submit requests and cases to our support team. This alternative allows you to include screenshots with your case, and is tracked by the OP Case Management System for timely email follow up.

Submit Cases

We feel transparency is important when you’re tracking the status of your case requests, so OP has an integrated system where you can view progress notes and add details to active cases. It is a quick and easy way for you monitor cases any time of the day.