The Ultimate Patient Portal for Pediatric Care
Because Happy Patients and Happy Staff Start with the Right Tools
Ocoee Pediatrics, a thriving pediatric practice in Ocoee, Florida, has been serving its community for more than 30 years. With six dedicated providers and a growing patient base, they needed a patient portal that could keep up with their fast-paced environment and their desire to enhance communication with families.
Jenna Clifton, the practice manager at Ocoee Pediatrics, felt their previous portal solution presented several challenges. โOur other portal was just not user-friendly. Parents were frustrated, and my team spent too much time fixing issues instead of focusing on patient care,โ said Jenna. Some of the biggest challenges the practice reported included a clunky interface and time-consuming, tedious workarounds.
Choosing a Pediatric Portal Built for Success
Recognizing the need for a more efficient and user-friendly solution, Ocoee Pediatrics turned to the OP Patient Portal which seamlessly integrates with their existing OP EHR system. This offered them a streamlined experience for their staff and patients. It also addressed their key challenges head-on.
- The OP Patient Portal boasts a clean, intuitive design so itโs easy for families to self-serve and take a more active role in their care.
- Parents appreciate the simplified registration process, giving them instant access to information for each of their children.
- Sharing practice updates is exponentially easier with custom alerts and banners. Jenna can now post messages like, โOur phones are down. Thanks for your patience!โ or โWe are offering a free clinic.โ directly on the patient portal.
Looking Ahead: Unlocking Even More Potential
Jenna is thrilled with how OP has supported her practice every step of the way. โItโs about how you handle issues, and OPโs team has been amazing at getting things fixed quickly,โ Jenna said. โThey resolve issues rather than suggesting workarounds that arenโt conducive to our workflows. With the OP Portal, everything is just easier. Itโs intuitive, efficient, and built for practices like ours. I canโt imagine going back,โ Jenna said. Even getting patients registered for the OP Portal couldnโt have been easier. With the previously burdensome task of portal registration now automated and incorporated directly into the practiceโs existing workflows, Jennaโs staff has gained 2-3 hours back in their day to focus on patient care.
Ocoee Pediatricsโ team is just getting started with the OP Patient Portal. Next on their list? Integrating patient surveys and exploring new ways to enhance communication. They plan to integrate patient surveys and leverage the portalโs robust reporting capabilities to gain valuable insights into patient engagement.
The Results Are In: Increased Efficiency, Improved Communication, and Happier Patients
Switching to the OP Patient Portal didnโt just solve Jennaโs problemsโit redefined how Ocoee Pediatrics communicates with their families. Since implementing the OP Patient Portal, Ocoee Pediatrics has seen significant improvements across the board, including:
- Reduced administrative burden
- Improved patient satisfaction
- Self-serve accessibility
- Better communication
