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Managing Patient Calls with Ease Using a 24/7 Answering Service

An answering service is a great way to manage after-hours calls when your practice is closed, but have you considered all the missed calls over lunch breaks or during your busiest times of the day? Inaccessibility can cause a significant amount of frustration for parents, not to mention a potential loss of revenue for your practice. In this Lunch & Learn, we’ll look at the pediatric workflow for calls and how to direct patients to the most efficient and correct resource, freeing up provider and practice staff time.

In this recording, you’ll:

  • Re-examine who represents your practice on the phone and the best way to manage call volume with the help of a 24/7 answering service.
  • Discover how to turn missed calls into revenue opportunities.
  • See how a pediatric-specialty answering service can reduce your stress and offer confidence to your families.
  • Learn how to reduce your call volume by directing parents and patients to the appropriate resource.

Speakers

Rebecca Schaad

RemedyConnect Account Manager

Justin Medina

RemedyOnCall Support Manager

Ready to offer 24/7/365 peace of mind to your patients?

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