With our patient engagement services, you can be available for your patients even when “the doctor is out”.
Remedy OnCall: 24/7 Answering Services
Allows you to be there for your patients – whether you’re off the clock or eating a well-deserved lunch.
An answering service is a great way to manage after-hours calls when your practice is closed, but have you thought about all the calls that are missed over lunch breaks or during your busiest times of the day? Inaccessibility can cause a significant amount of frustration for parents, not to mention a potential loss of revenue for your practice.
The good news is, there’s an effortless way to manage all those calls. In addition to offering live agents and digital options through a secure, personalized answering service, Remedy OnCall lets you manage patient calls with our state-of-the-art medical paging system and secured messaging features.
Gain peace of mind, knowing we’ve handled over 1.2 million patient calls…and counting!
Check out our Lunch & Learn, Managing Patient Calls with Ease Using a 24/7 Answering Service.
Remedy Telehealth
Stay connected with your practice families – wherever they (and you) are.
Now more than ever, your patients and their families want to feel connected, and offering telehealth is the perfect way to do that when an in-office appointment just doesn’t work. But not all telehealth services are created equal, and if you want to have a great “virtual visit”, you need to think about the platform you provide.
Remedy Telehealth is more than just another video conferencing service – it’s a HIPAA compliant virtual care platform that takes the latest in video conferencing and speech dictation technology.
Turn your after-hours calls into telehealth visits with built-in scheduling and payment processing and even customize registration forms and progress notes with the way you work.
Check out our Lunch & Learn, Expanding Care Outside Your Practice Walls with Telehealth Services.
Patient Education
Want to be more accessible (and way more reliable) than Dr. Google while reducing non-emergent after hours calls?
RemedyConnect offers an extensive library of content for pediatric health-related questions parents ask the most, with over 900 articles courtesy of the American Academy of Pediatrics and Dr. Barton Schmitt. The resources are a great value-add for your patients and also helps bolster your SEO. The integrated Visual Symptom Checker allows parents to more easily identify problems based on their child’s symptoms and it includes topics relevant to all parents including immunizations, behavioral concerns, issues related to breastfeeding, and what to do in an emergency. Patients will find resources and videos specific to newborns, teens, and special needs patients, as well as content for Spanish-speaking families. And it offers a comprehensive section for over-the-counter dosing information by symptom and type, so parents don’t need to call your office to know how to use these routine meds. Learn more.
The triage nurses refer parents to the website a lot and it has cut down on our triage calls significantly. Patients are now visiting the website first to use our symptom checker, as opposed to calling our office right away. It has cut down on the number of non-medical calls our practice receives and it's been such a timesaver. I’ve gotten very positive feedback from our parents and our staff. - Cindy Caputo, Pediatric Healthcare Associates of Fairfield, CT
Learn how our pediatric-specific patient engagement tools are different from the rest.
Strategies to Get You Started
Check out our guide, Essential Elements of the Perfect Patient Engagement Strategy, for ways to be engaged, accessible, and trusted in your community. With these simple strategies, you’ll stand out as the go-to pediatric practice in your area in no time!
Want to attract more patients to your practice?
The good news is that you don’t need an MBA to go with your MD to master practice marketing!
Learn More
Frequently Asked Questions
Q: What is included in OP's Patient Engagement services?
A: Our Patient Engagement services include three core solutions built specifically for pediatric practices: a 24/7 answering services with live agents and secure messaging, telehealth (HIPAA-compliant virtual care platform with built-in scheduling and payment processing), and patient education (an extensive library of 900+ pediatric health articles from the AAP and Dr. Barton Schmitt, plus a Visual Symptom Checker). These tools work together to keep you connected with families anytime, anywhere.
Q: How does your answering service differ from a regular answering service?
A: Our OnCall Answering Service is purpose-built for pediatric practices, not a generic answering service. Our live agents are trained in pediatric care protocols and use customized scripts specific to your practice. The service includes medical-grade paging systems, secure messaging for HIPAA compliance, intelligent call routing based on urgency, and integration with your practice management system. We’ve handled over 1.2 million patient calls and understand the unique needs of pediatric practices, from vaccine questions to after-hours triage.
Q: Can your OnCall Answering Service help during lunch hours and busy times, not just after hours?
A: Absolutely! While many practices think of answering services only for after-hours, missed calls during lunch breaks and peak times represent significant lost revenue and frustrated families. Our OnCall answering service can cover any timeframe you need — lunch hours, when front desk staff are in meetings, during high-volume periods, or 24/7 coverage. This ensures every family can reach you when they need to, improving patient satisfaction and capturing appointment opportunities you might otherwise miss.
Q: Is your telehealth HIPAA compliant?
A: Yes, our telehealth is fully HIPAA compliant, unlike standard video conferencing tools like Zoom or FaceTime, which are not designed for healthcare. Our platform includes encrypted video connections, secure patient data handling, proper consent documentation, and audit trails required for medical care. It also features speech dictation technology for note-taking, customizable registration forms, integrated progress notes, built-in scheduling, and payment processing—all within a compliant framework designed specifically for virtual medical visits.
Q: How does the Patient Education library help reduce after-hours calls?
A: Our Patient Education library provides parents with trusted, pediatrician-vetted information 24/7, addressing the most common health questions before they result in a phone call. With 900+ articles from the American Academy of Pediatrics and Dr. Barton Schmitt, plus a Visual Symptom Checker and OTC dosing information, parents can find reliable answers immediately. Practices report significant reductions in non-emergent after-hours calls because parents can self-serve for routine concerns, saving your triage nurses’ time while providing better service to families.
Q: Can I customize the Patient Education content for my practice?
A: Yes, while the core library comes from trusted sources like the AAP, you can customize the presentation and organization to match your practice’s preferences. The content is also available in Spanish for families who prefer that language, and covers topics specific to all ages from newborns to teens, including immunizations, behavioral concerns, breastfeeding support, emergency guidance, and special needs resources. The content is integrated seamlessly into your practice website, reinforcing your practice brand while providing valuable resources.
Q: How quickly can these patient engagement tools be implemented?
A: Implementation timelines vary by service. Our OnCall Answering Service can typically be set up within 1-2 weeks, including customizing scripts and training agents on your protocols. Telehealth implementation takes 2-3 weeks to configure for your practice, set up provider accounts, and integrate with your scheduling system. The Patient Education library can usually be added to your website within 2-4 weeks. We handle the technical setup while providing training to ensure your team is comfortable with all features from day one.
Q: Will these services work if I don't use Office Practicum EHR?
A: Yes, our Patient Engagement services work with any practice management system or EHR. While practices using Office Practicum EHR benefit from tighter integration and streamlined workflows, we’ve successfully implemented these solutions for practices using various systems. Our team works with your existing technology to ensure smooth integration, whether that’s connecting call routing to your on-call schedule, syncing telehealth appointments with your calendar, or embedding patient education on your current website.