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Patient Engagement - Office Practicum

Patient Engagement

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]Summer can be a challenging time for pediatric practices. With kids away at camp and families on vacation, it's not uncommon to see a dip in appointments. However, it doesn't have to be that way. By leveraging the right tools and strategies, you can keep your schedule full and ensure your patients receive the care they need. Let's explore how you can make the most of your summer schedule to keep kids up-to-date on the care they need and keep your revenue flowing. Identifying Gaps in Care One of the most effective ways to fill...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]It's summertime, and while many pediatricians dream of a relaxing getaway, the thought of leaving their practice unattended can be a major source of stress. The constant need to be available for patient calls can make it challenging to truly disconnect.  Fortunately, there are powerful tools designed to help pediatricians break free from that feeling of being on call every hour of the day — and night. Comprehensive 24/7 pediatric answering services and pediatric-focused online patient education resources offer solutions that allow doctors to enjoy some well-deserved time off, knowing their patients will still...

Pediatricians have an important role in the entire health of children, including their mental well-being. Because there is a shortage of behavioral and mental health specialists in many areas, pediatricians must be well-equipped to treat mental health problems when referrals are not readily available....

Flu season can be a challenging time for pediatric practices as they navigate increased patient visits, concerns from parents, and the potential for outbreaks. To ensure your practice is ready to handle the flu season effectively, it's crucial to take proactive steps and follow the recommended guidelines. In this blog, we'll provide essential tips and resources to help you prepare your pediatric practice for flu season. 1. Stay Informed and Educate Your Staff Keeping up-to-date with the latest information on the flu and flu vaccines is fundamental. The Centers for Disease Control and Prevention (CDC) offers credible resources and guidance on flu...

As the healthcare landscape continues to evolve, it’s critical that pediatricians and pediatric practices have a robust system for managing and sharing important patient information. In this blog, we’ll discuss the essential technology tools you should be using to share information to be in compliance with the 21st Century Cures Act. We also provide best practice guidelines and a FREE workbook to help you develop your own information sharing policies. Understanding the Implications of the 21st Century Cures Act The 21st Century Cures Act is a federal law that contains a number of provisions that impact information sharing in healthcare. Title IV...

ADHD, or attention-deficit/hyperactivity disorder, is one of the most common neurodevelopmental disorders present in childhood. Despite receiving significant attention throughout the last 30 years, doctors and researchers are still uncovering new potential causes, contributing factors, and treatment options for those with ADHD....

Since early 2020, many pediatric practices have been forced to juggle increased patient demand against new safety precautions and a reduction in the number of people they have on staff. The COVID pandemic has been a significant stressor on the pediatric community, with one survey finding that 60% of pediatricians were experiencing at least one dimension of burnout....

Learning to communicate with patients online has been a central hallmark of the COVID-19 pandemic for pediatric practices. However, evaluating whether your practice is succeeding in this area can be a challenge. The scope of communication in healthcare varies, and there’s no one standard metric that providers can use to measure their progress....

Many young children and teens struggled during the COVID-19 pandemic. Fortunately, organizations like Duck Cup Memorial Fund are stepping into the fray to bring more awareness to this issue. Sara Jutz, the Executive Director of Duck Cup Memorial Fund, recently spoke on the PediaTricks podcast to share more information about how their organization is working to meet this moment, and make mental health and suicide prevention a much easier subject to speak about openly. ...

While we’ve started to see more people going back to the doctor’s office, we need to ensure that patients who have health needs requiring follow-up, and patients who are due or behind on their Well Visits, are receiving the care they need is important. This is also vital to having a healthier population and increasing your revenue. And, that’s where something like “DAR” comes in.  Using a Tool for Patient Recall DAR stands for Demographic Analysis and Recall. It's a powerful tool that can analyze your demographic data. It then recalls specific patient and practice information based on the findings.   Let’s say that...

When we think about information — and specifically, about patient information — one of the first things to come to mind is the problem of taking it with you. Of course, the days of the bulky paper chart that has to be scanned in (or worse, photocopied) and provided to the patient and their family is long gone, but the issue hasn’t disappeared; it’s simply changed with the technology we use to record and disperse information. We’re still left with the same questions: how can we make the process seamless for the patient and family? How can we ensure its...

Operating a pediatric practice that runs on time has always been important. During the current global pandemic, however, staying on schedule is even more essential because it affects efficiency and safety. Many practices have eliminated waiting rooms, opted for curbside check-in, and converted some appointments to telehealth. In addition, a recent study found the majority of practices in the U.S. reported patient volume had been cut in half at some point during the early part of the pandemic. During this public health emergency, it’s critical that your office optimizes the visits that are occurring, both in person and via telemedicine. But how...

Have you ever thought to yourself, “Wouldn’t it be cool if parents could self-schedule appointments?” If you’re part of a busy practice, you know how much time a simple feature like this could save. How about the frantic parent who calls the office one minute after opening because they lost the daycare form you gave them last week and little Harriet’s first day is tomorrow? Wouldn’t it be great if little Harriet’s mom could simply print the form herself rather than coming into the office and picking up a copy? With older EHRs, that might have been mere wishful thinking, but no...

When we work hard at preventing diseases through vaccines, everyone wins: Families, communities, and our practices. The pandemic has brought challenges, meaning families are frightened to attend well visits and immunizations. Parents might think it’s acceptable to delay vaccines. However, pediatricians know that’s not reasonable and comes with the risk of a second public health emergency from a vaccine-preventable disease. To succeed at keeping patients current with vaccines, you need a clinical decision support (CDS) tool. Here are five ways a CDS tool will help your practice. 1. Patient Population Knowledge Giving good care to your patients starts with understanding who they are....

Having a fully functional patient portal is necessary for today’s healthcare environment. Parents of young children expect to have the world at their fingertips. This includes being able to access medical records on their phones and tablets. But what are the advantages of a patient portal for pediatric practices? Here are 4 benefits we are already seeing after implementing our new portal. Improved Communications and Documentation A patient portal strengthens relationships between families and providers. Patients’ parents can communicate with your practice when it’s convenient for them, and you can respond when it’s conducive to your schedule. Parents can also update their children’s...

Parents of your pediatric patients are busy people who like technology and the convenience it offers. In fact, they are accustomed to being an online consumer — when buying airline tickets, making restaurant reservations, ordering groceries, and purchasing all of their everyday goods and services. It makes sense, then, to have a patient portal available for your pediatric practice that saves them time, provides convenience and is easily accessible. So, is it worth your investment to offer a patient portal? Here are three suggestions for increasing portal adoption and how doing so boosts your ROI (Return on Investment) and ROE (Return...

In the past, excellent patient care was enough to earn word of mouth referrals for pediatric practices. Aside from directory listings, most doctors didn't need to market their practices at all. Parents would simply ask their friends for a doctor recommendation or choose from an insurance company's list of providers. Today, parents still ask for recommendations, but they're turning to social media for the information. According to Pew Research, 74 percent of internet users are on social media. Over 1.4 billion people log on to Facebook each day, including 75 percent of parents. Of those, nearly half look for information...

Online patient portals – or websites connected to a patient’s EHR – can provide tremendous enhancements for pediatric family engagement and satisfaction. On the other hand, online portals can also be one of those offerings some parents argue is good in theory, but not in practice. Busy parents may be thinking: do I really need another email or text reminder? Or another login/password combination to remember? Or another app to download on my mobile device? The short, simple, answer to these questions is: yes. Here’s how a portal can improve patient engagement and satisfaction, along with some tips to help your...

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